Customer support
See who spoke, how that is known, and what a transcript cannot tell you, without rewriting a word.
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Customers who still need help
Customer support
Read calls, chats and emails, and see who is still waiting for help, which callbacks are overdue and what was promised.
Example question“Which customers still need help?”
Example on fictional sample data
See this use caseWebsite chatbot · answer
“Yes, 8 AM to 2 PM at both locations. Want me to book a time?”
Opening hours · Saturday
Customer support
It answers customers from the records you open to it, in their language, books appointments and hands off to your team, with the source of each answer.
Example question“Do you open on Saturdays?”
Example on fictional sample data
See this use caseMembership policy
“A member may cancel within 14 days of renewal for a full refund.”
Membership policy · Section 2
Knowledge & documents
Find the policy or contract passage that answers, and open the source behind the answer. When the documents do not say, it says so.
Example question“Can a member cancel after renewal?”
Example on fictional sample data
See this use caseSperiential answers questions about your business records and shows the records behind each answer. When your records do not answer a question, it says what is missing.
Choose a use case. Try it with sample data. Check the evidence behind the result.
Try the UI BenchTalk to us about your businessNo data upload needed to explore.